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Tech Support and More for Students

Distance Learning and working remotely at home in general sometimes present technical challenges to troubleshoot and resolve.

Each computer application typically has a help button, sometimes appearing as a (?) symbol, that brings up frequently encountered problems and remedies. However, this help button can be helpful for generic, but not all specific, issues.

This page highlights additional technical help, and other kinds of support, for students and families.

 

News Update (Aug 2020)

  • Chromebooks (and power chargers) have been distributed to those students who needed one on loan from MDUSD. 
  • Please contact our school's office staff if you need to request a chromebook or other technology.
  • Students and families should check that they are able to login to HomeLink, Google accounts, Gmail, etc. to be sure you have access.

 

Google / Computer / Chromebook Log-in Help

Username: Graduation year from high school, first two letter of first name, first three letters of last name, 01 (unless told otherwise), @mdusd.net

Example: 26aron01@mdusd.net

1st Log-in Password: First letter of first name, first letter of last name, entire student ID number

Example: ao1234567

After 1st Log-in Password: Change your password (must be at least 8 characters)

Example: TBD by student/parent

*If your password is reset: First letter of first name, first letter of last name, entire student ID number

Example: ao1234567

 

MDUSD's Technology and Information Services (TIS) Department presents the following help sheets for technical support. 

Contact MDUSD's Technology & Information Services (TIS) Department about tech devices on loan from MDUSD:

  • Tech support regarding issues with chromebooks, wireless hotspot routers, and other school-issued tech devices
  • Login reset and help for certain applications.
  • Suggestion: try asking teacher or office staff for help first before contacting TIS.

Tech Support for Families (TIS Dept)

925/682-8000 ext. 4920, techsupport@mdusd.org